FAQs

To reserve any and all of our services a deposit is required. Once a deposit is received then your agreed upon services and/ or entertainment will be locked in for your event.

We cannot hold or reserve any services or entertainers until a deposit is received.

Enjoy these discount when you shop with DJ Eddie Entertainment all day every day.  The more you shop, the more you save.

  • $2,500 – $4,999 = 10% Off  – Use Coupon Code 10off during checkout
  • $5,000 – $7,999 = 12% Off  – Use Coupon Code 12off during checkout
  • $8,000 or more = 14% Off  – Use Coupon Code 14off during checkout

We accept cash, check and cashiers check as forms of payment.

Checks can be mailed to us at: PO BOX 4011  West Hills, CA 91308

Cash payments may be handed to any one of our team members.

Once any payment is received, you will receive an updated invoice via email reflecting the payment.

You can make a payment at any time.

Once you Submit your event order to us we will contact you within 24 hours to review your event booking, answer any questions you may have and setup a meeting with you and our entertainment team if necessary. We will also discuss the start and end times of the services you have requested and further discuss information about your event such as themes, music requests, setup times, venue layout and more.

If your booking requires equipment to be setup, rest assured that everything will be setup and in working order at least 30 minutes prior to the start time of the services you have booked. We always prefer having everything setup ahead of time and sometimes the day before your event to ensure a satisfactory performance from our equipment. May this be a request of ours, one of our team members will discuss this with you ahead of time. Equipment is then picked up the same night shortly after the end time of your event. In some cases we may request to pick up the equipment the following day, and if this is the case, one of our team members will discuss this with you or the venue ahead of time as well.

Entertainers are scheduled to arrive 15-30 minutes prior to their start time in order to have ample time to find parking, get dressed and ready, stretch their muscles, get brought up to speed on the timeline, etc.

DJ Eddie Entertainment likes every event that we are a part of to be the best it can be. Therefore we take extra steps in ensuring that not only our services are ready and presented in the best fashion possible, but that other vendors are informed and prepared for the event as well. We do this by preparing a timeline and printing several copies for all vendors to have at the event. This will of course be approved by you in advance. And even though we don’t offer event coordination services, if a certain number of services are rendered for a single event by our company, we like to ensure that everything is carried out smoothly throughout the course of your event and therefore we may schedule our own event coordinator to be present at your event, free of charge.

You are able to submit your order without committing or paying anything right away. Simply submit your order to us with the services you would like and as much information about your event that you have. We will then contact you within 24 hours to go over the details of your event and answer any questions you may have. We can also setup a meeting between you and our entertainment team to make certain that we are a great fit for your event prior to booking with us.

Our experience has shown a much higher event success rate when both an MC and a DJ are present at these types of events. Therefore we prefer not to partake in such events without having what we find to be a complete team which includes a professional DJ and professional MC for Weddings, Bar & Bat Mitzvah’s and Quiencenera’s.

We also understand that not both a DJ & MC are necessary at the same time during you event, therefore we can schedule them to perform at separate times. This would be discussed in further detail if relevant.

Yes you can modify any of our pre-made packages, but only while you are on the package details page and only to certain criteria’s such as quantity and number of hours. Once the package is added to your cart, you can no longer make modifications to that package. Please note that you can create your own package by selecting Build Your Own Event on any of our Event pages.

If you added a package to your cart prior to customizing it to your liking, you can delete the package from your cart, then add it again after modifying it on the package details page.

Daytime Events offer lower prices on certain items as they are meant for events that end by 4:00 PM. Evening Event items are for events that are schedule to end after 4:00 PM on any day. Please note that Daytime vs. Evening Events only make a difference for our DJ’s, MC’s, Dancers and Musicians; no other services are affected by the time you hold your event.

For daytime priced event packages, you will need to go through our Build Your Own Event system and select Daytime event to receive daytime prices. You will be able to easily create your own package by going through the wizard and selecting the options you would like to add to your cart.

Our Daytime Event teams are able to stay overtime for up to one additional hour at the same hourly rate originally booked. In this example question, that would mean they can stay until 5:00 PM. The reason is that our team members may need to get to another show for that evening. If you expect your event to go past 4:00 PM, we highly suggest building your package based on an Evening Event.

Event cancellations are usually unexpected but we understand that it can happen.

If a confirmed event is cancelled more than one week prior to the event date, we will cancel all services scheduled for your event and the deposit paid can be used towards another event within a year from the original date. Deposits are also transferable to third parties and can be used for an event within one year of the original event date. If no new date has been scheduled, or the new date falls outside of the one year window, then the deposit is forfeited.

If a confirmed event is cancelled less than one week from the event date, the deposit money is forfeited and will be disbursed among the team members who were originally booked and reserved for your event as compensation for not making themselves available for another event they could have booked.

Under no circumstance are deposits refundable due to cancellations.

Refunds are given in the rare case that a DJ Eddie Entertainment entertainer fails to appear, arrives late, or arrives but is unable to perform. Refunds are also granted for equipment failures.

Please note that refunds are given for the particular service that doesn’t perform at full capacity only, and not on anything else or any other portion of your event that may have been affected by an unexpected occurrence by our team member or from our equipment.

Please rest assured that we do take the necessary steps in order to ensure that our equipment is in great working condition, and that our team members are well informed about the formalities that pertain to them and your event.

At minimum we require two 20 amp circuits for just about any sound or lighting setup. Required power is dependent on the services and/ or amount of lighting and sound that will be used at your event. If more than the minimum two 20 amps is required for your booking, we will inform you of this request ahead of time. DJ Eddie Entertainment is not responsible for loss of power anytime during your event and we do not supply power via generators unless requested ahead of time.